Customer Testimonials
Arif was the best service advisor since I been a Greenway Mazda customer starting on 2017.
Slow service, and ineffective communication barrier between customer and service technicians. If people are requesting a diagnostic on what's wrong, it is prudent to provide a cost breakdown list of what part number is failing + labor cost to replace that part + a gauge of the criticality of that replacement. It is absolutely ridiculous to show me a $3300 estimate to replace a full cable harness when the only known observation is a loose negative battery terminal connector. The battery cable terminal end is part number BBM5-67-TB1 and costs ~$15 for one (not including labor) and I only know this ... Read More DealerRater - Jun 20, 2026
Rude and arrogant manager who relies on tired, high-pressure sales tactics.
He refused to provide pricing until I gave him my number, used 'today only' ultimatums, constantly hid behind vague terms like 'may,' and used the old 'I sold a lot today so I can give you a deal' line. To make matters worse, when I urged him to just give me clear terms, he laughed at me and said I reminded him of his early days—an incredibly disrespectful and condescending response. There is a real reason why this dealership has one of the lowest review rates in the ... Read More DealerRater - Jun 16, 2026
Bought a new vehicle from Greenway Mazda. Came in 2 months later to get an oil change and was offered a complementary car was. They ruined my paint during the car wash and so far have been unresponsive in fixing the issue despite reaching out by phone, email, and in person visits. Do not use this service ceter, and I will also not recomended someone purchase a vehicle from this palce due to the shady service center.
Erfan was very kind and helpful. We appreciated his transparency and willingness to help us, it made us more inclined to listen to him.
I am writing to formally express my disappointment regarding my recent experience at your Mazda showroom involving your manager, Mr. Collin Gauvey.
I visited the showroom with genuine interest in purchasing a vehicle and was seriously considering moving forward with the deal. During the discussion, I was quoted a price of $36,500, and I respectfully asked whether the vehicle could be offered at $36,000 instead. I believe this is a normal part of any vehicle negotiation process.
Unfortunately, the discussion unexpectedly became argumentative and uncomfortable. During the interaction, Mr. Collin Gauvey asked us to leave the showroom and stated that he would ... Read More DealerRater - May 25, 2026
When we arrived, the experience immediately felt disorganized compared to other dealerships. There was no greeting, no basic customer service, and no effort to acknowledge us. We were simply told to wait, and the overall environment felt unclean and poorly maintained.
After waiting 30 minutes for a test drive, the vehicle had no gas and smelled strongly of cigarette smoke. When we asked for gas, we were told they “don’t typically do that for used vehicles,” which was very disappointing given the circumstances. Other dealerships would at least have gas in the car. JUST WOW.
Communication throughout the process was ... Read More DealerRater - May 21, 2026
Keith is AWESOME!!! He knows what hes selling and as a salesman myself knowing your product is important but his costumer service, IMMACULATE
The dealership is a functioning dealership with the basic essentials. I dealt with Duke and Angel. Both of the sales reps were very knowledgeable and great to work with. They were patient and understanding of my budget and requirements. If you visit Greenway be sure to ask for Angel or Duke.
Working with Daveren At Greenway Mazda was fantastic experience. They were incredibly knowledgeable and patient answering all my questions.
Eric is really helpful. Greenway Mazda is a good place to shop your new car.
I had a terrible experience with this dealership. I was going to buy the new 2025 CX-5 model. After the finance manager told me that my loan had been approved, he added a hidden fee of $2,000 on top of the price we had agreed upon. He said that I was required to pay this fee for GAP insurance. In conclusion, after my loan was approved, they attempted to sell me the car on which we had agreed at $43,500 for $45,544.
I am very please with the service. I am happy with Arif my service advisor.
I brought my 2024 CX 50 N for some warranty work. Everything was evaluated and warranty repairs acknowledged parts ordered and next appointment set in about two hours.
Thank you Abdul for great service and a good deal. You really made the car buying process easy. Thank you so much
Greenway mazda is a professional dealership looking to do principled business. Their team there are all professionals and do not resort to the horror story tactics we all have heard. I want to give a special shoutout to Jose who took of us. He answered all our questions, worked diligently over the phone and in person, and left us with all our questions answered. Thank you so much jose!
I went to Greenway Mazda in Houston today to buy a new cx5 Eric is very helpful and respectful during a test drive and car presentation process Collin and other staff members are also friendly and helpful. Overall, the purchase experience is better than expected.
I was extremely impressed with the professionalism of the salesperson helping with the purchase of our new CX-90, the process was fantastic.
Yesterday I was at the dealership for my brake work Mr Zack was very attentive and informative glad that i met him
Appointment made same day. Part needed to be replaced was on hand. Keep aware of car status throughout entire service.
Kiet is a great salesman, very professional and Marcus the financial manager will work with you on getting the best deal and low apr . Buying process was fast and easy , highly recommended.
Very prompt and seamless process that had me in and out in no time. Good job!
Had a great experience when searching for a new vehicle. Jose was very informative and had really great knowledge of each vehicle in the range and the features that each offered. I am very happy with my selection and the level of service provided - very happy with my purchase and will continue to utilize Greenway for all of my service needs.
Pleasant, professional, and outstanding communication and service from drop-off to pick-up. Superb customer experience end to end.
We got what we wanted at a great price. Jose was great to work with.
Very helpful, and knowledgeable about the product. Good service, pleasant to work with. Other dealerships did not have the same level of care. Brandon was and very patient. And a big shout out to Jose Tabush, my sales guy, who is exceptional.
My salesman, Octavio Lopez, was very good to work with, as was the finance manager, however, when I arrived to view and drive the car, it was very dirty, had an empty plastic water bottle in the center console compartment (garbage), and one of the wheels was damaged. I had made an appointment to see the car 1 week earlier, and It was clearly not ready to be seen by a customer. These problems were taken care of quickly. When we began discussing the sale price, I was presented with a figure well above the advertised price on the website. They ... Read More DealerRater - Oct 20, 2025
Kiet had everything ready at 9:00 and we closed the deal by 10:30. He was prepared and knowledgeable and the CC 90s Look up Kiet for your next Mazda.
Greenway service center is always friendly and clear on what your car needs and what can wait. I really appreciate the thorough videos from the technicians actually walking through your inspection point by point so you can see the same thing they see.
⸻ I had a great experience working with Jose. He was very patient and took the time to answer all of my questions. Jose and his team made sure I understood every option available to me, and they helped me get out of a predatory lender I had been stuck with on my previous cars. They were thorough, explained the products clearly, and provided me with a much lower interest rate. The service was excellent from start to finish. I highly recommend this dealership—especially working with Jose.
WORST EXPERIENCE EVER!!! If you dont wanna waste your time, do business with other dealer.
Came here last week for a CPO 2022 Cx5, every thing was great until one of the manager came out to negotiate the price. He looked down on us when trying to add extra 2k hidden fee for the vehicle. Then another manager had to come out to apologize to get the deal. The vehicle had AC malfunction button. They promised me 2 days to fix it. Came back 2 days later, guess what, the vehicle not ready. It was a Saturday, they said it will be available ... Read More DealerRater - Sep 24, 2025
Good,friendly and quick service. Came in for routine maintenance and was in and out of dealership very fast.
Octavio was excellent. Finance was great. Would buy here again! Very easy. Upfront with everything. No surprises!
Good experience will return. Pricing was fair and they were very helpful and professional done
Greenway Mazda dealership provided an excellent maintenance service. Mr. Christopher Branch did a great job!
Had a pretty enjoyable experience at Greenway Mazda with Vincent and Jerry! They gave us a great deal and treated us phenomenally from start to finish!
My experience was a 10 out of 10. I recently moved to the area and needed to bring my car in for service. From the initial phone call through the end of my appointment, Zachary was professional, informative, and courteous. I had a recall issue that needed attention and also requested an oil change. Everything was handled efficiently—my vehicle’s maintenance was completed, the car was washed, and the tires were topped off—all in less time than I expected. I’ve officially found my Mazda’s new auto shop “home.”
Kiet was very helpful making sure the process ran smoothly by answering all my questions and directing me to the right people
Purchased a new 2015 Mazda three from Greenway Plaza and have been taking it back there for service ever since. I am very satisfied with the service and the efficient way they run their service department. Christopher, the service representative that I always see is very helpful and knowledgeable and goes out of his way to keep me informed while any repairs I need are being performed.
I was very satisfied with the treatment I received from my Advisor Christopher, thank you.
Don't buy here. Purchased a used car, broke down the first day. Dealership took back. Provided another car then took it back said it was sold. Kept my deposit, had to hire a lawyer to cancel the loan. Will not call me back.
Jose, Rahim, and Juan were all great to deal with. I’ve been going to greenway for over 7 years now, and I do not regret my choice!
I purchased a used car from Raja was very easy to deal with, the car had an AC problem they order the part and they put it on i took the car home, the next day the AC didn't work either i had to bring it back again to be fixed i left it there for whole week finely was fixed now its the 3rd week and the AC working fine ..Raja and the dealership works with us to fix the problem i appreciate their help ,, i need a car for my son in the next few month definitely ... Read More DealerRater - Apr 25, 2025
Consistent great service. Professional, communication, punctual, and efficient service engineers and representatives. Clean and accommodating service drive bay, waiting lounge, and seating area.
Our service was great as usual, the staff is always thorough, efficient, and kind. Thank you!
Juan was so knowledgeable and helped both me and my husband find the right vehicle and deal for us. Rahim, the General Manager was so professional and courteous. You can tell he’s working hard for his team there. Juan in finance is a joy to speak with. All in all it was a great experience.
I had a fantastic experience at this dealership working with Abbey Usmani, Thomas, and Chris when picking out a CX-50H. They were able to answer all my questions and I felt good overall about the buying process. I really appreciate Greenway Mazda for being personable, helpful, and responsive. Thank you!
I had to come into the dealership for a recall notice. I did not have an appt, but Chris got me in and out within an hour.
My only complaint was the wesite listing price was not what was first put on the paperwork as the selling price. This was misleading to make a two hours trip. Holly was a sweet and helpful salesperson.
I brought my car in for an inspection. Brittney stated that I would have to wait for less than one hour. I waited for about 35 minutes. Great service!
Excellent Customer Service, clear breakdown on estimates and on delivery. Always provide clear recommendations and maintenance suggestions.
Service was great. Performed everything I needed. I highly recommend this dealership. Kind and polite.
good service (two words would be good enough, who has time to fill out 15 words)
Greenway has very helpful and friendly staff. The waiting room was comfortable and the restrooms were clean. I appreciated that they washed my car after the oil change.
Like always, thank you for your speed and quality of service. See you again in 7-kmiles.
Overall terrific buying experience. Would buy from again and highly recommend for your car needs
Excelent service from Chris , since I approach the service area he was ready to assist me , Chris explained what they are going to do to my vehicle .
The dealership went above and beyond to find the correct vehicle for my needs. I recommend
Great customer service, fast and friendly service. This location definitely holds higher standards than others.
Thank you for the excellent and great customer service support from Mr. Branch service provider
Willing to fix any issues brought to their attention. Love the video shared about my car issues
A , I was not harassed or rushed. This vehicle was purchased for my granddaughter. Even after the sale, the salesman was very helpful with after sale help. Thank you
Very informative, knowledgeable and helpful. I was impressed with the diagnostic video about the things that was good and needed to be fixed.
Arif Gelmez at the service department did an exceptional job with the work that needed to be done
Friendly and knowledgeable staff, clean showroom and service bays, exceptional prices, lots of vehicles available and the website is easy to navigate.
Abel is great associate to work with. He is easy to work with. He is knowledge about the car. He treated me with respect.
Thank you, Chris and Naomi at Greenway Mazda, for your exceptional service during my first car purchase. Your attention to detail and commitment to ensuring a smooth process made the entire experience truly remarkable.
very happy with the service department - from the scheduling to the update videos to the time it took for the repair.
The process was super easy I was able to get the best price from them.
The salesman are approachable when I needed assistance. The service representative that I had was very mannerable and polite !
I visited the dealership to deal with a recall. The work was completed quickly, and I got a free car wash.
Very happy with the experience and service! Would recommend in the future! We did not feel pushed in any one direction as we have in past experiences at other dealerships.
Great experience. Quick service. Zachary was super helpful, explained things clearly, and was not pushy about additional services.
Salesman was very knowledgeable and the sales manager was very reasonable. I would definitely recommend Greenway Mazda.
Greenway Mazda is very efficient, provide great cars with fair price and excellent customer service.
Keith did a wonderful job. He was honest and forthcoming. I would give him 5 stars for professionalism and for the job he did in general. I would definitely buy another car from him.
Antonio and Atif did an excellent job describing my comlimentary services plus completing the services fast. Atif shared clear and concise responses to my CX-30 performance questions.
Raja was great to deal with. Needs a bonus. He explained the car so well and my son really loves the car. He was so excited to get a new car as opposed to another used car. Price matching the internet was helpful for the family pocket book. Thank you again. Love you Raja
Thank you to Eduardo,,Keith and Juan for being professional finance and salesperson. Great services.
Appreciate the video from the tech for the vehicle lookover and points of attention needed. Service advisors very nice.
Fast and knowledgeable service people. Car was ready at the promised time. Thorough examination and explanation
Great experience and easy car buying process. Sales team was helpful and finance team rocked.
Abbey was helpful with showing us different options and the features of the car we wanted.
The sale was smooth and enjoyable. Lorans was excellent to work with. We are happy to do business with Greenway Mazda. Thank you.
The deal was done very quick. I flew into town got to the dealer and was ready to ride soon after. Nathaniel went above and beyond to assure I was satisfied with my purchase. Couldn’t be happier!
It was an amazing experience getting my new car. Nathaniel was very helpful and friendly.
I am very pleased to purchase a new vehicle at Greenway Mazda. Eduardo Rosales did a great job!
the service I received here was Prompt, friendly, and helpful. The advisors were able to answer all questions
Brittany was excepcional very thorough about the service and great customer service, checking on my case and informed me of the findings after they finished .
I dealt with Keith, he answered all my questions and made the transition as smooth as possible!
The people were very friendly. Our salesperson, Nathaniel, was very helpful in helping us choose the right SUV for us. He kept in contact with us and explained how the car technology worked. Overall the experience was good.
I shopped around three different Mazda dealer and ended up buying car here at Greenway Mazda. The salesperson Nathan was very helpful and very knowledgeable; the sales manager Chris was very straightforward and patient willing to work with customer and we closed the deal the same day. It was great car buying experience! Thank you and Happy Holidays Guys!
Very prompt getting me in and out in a timely fashion. No hard selling on unwanted products or services. Actually offered a better "in-person" deal than email offer.
Salesman was very helpful. Normal pushy stuff as dealers try to sell extras. But overall good experience.
Exceptional service was provided by Edwin, and it helped alleviated my anxiety from the car trouble that I was having.
Jose at Greenway Mazda was a gem to work with. He was knowledgeable, professional and real. Thank you for working with me to find the vehicle I wanted and having it delivered so quickly!
Responsive, Welcoming, and Reasonable staff that strive to provide the best experience possible with least hassle.
Nathaniel did an excellent job at making sure I left Greenway Mazda with the vehicle I wanted. When I stopped by just for a test drive he was on his way out but stayed behind and helped me make my first major purchase!
Edwin took good care of me. Handled my service quickly & efficiently. I did have to wait longer than I anticipated to pick up my car but it wasn’t a huge deal. It also appeared that my car did not get washed as was promised.
Buyer Beware: Greenway Mazda Endangers Lives
We recently purchased a Jeep Wrangler from Greenway Mazda in Houston TX, and it’s safe to say this was the worst car-buying experience of our lives. The dealership proved to be untrustworthy, unprofessional, and downright dangerous.
The first issue we encountered was deceptive advertising. The Jeep was advertised with specific tires, but upon our arrival after driving four hours we discovered they had swapped them for bald ones. When we questioned the dealership, they played dumb and blamed another dealership. While they eventually replaced the tires, the dishonesty was already evident.
Next, we ... Read More DealerRater - Nov 20, 2024